Billing and Insurance FAQ
- 
      
        
          
        
      
      
Your bill reflects the portion of your visit that your insurance company does not cover. Depending on your plan, you may owe a copay, deductible, or coinsurance amount. We bill your insurance first, and once they process the claim, you’ll receive a statement for any remaining balance.
 - 
      
        
      
      
A copay is a fixed amount you pay at the time of your visit.
It’s usually listed on your insurance card (for example, “Office Visit: $25”).
Copays are required by your insurance company and are due regardless of your deductible status.
The amount is determined by your specific plan, not by our office.
 - 
      
        
      
      
A deductible is the amount you must pay out of pocket each year before your insurance begins to cover certain services.
Example: If your deductible is $1,000, you pay the first $1,000 of eligible medical expenses each year.
Once your deductible is met, your insurance will start paying a portion of your costs.
Preventive visits (like annual skin checks) may sometimes be covered even if you haven’t met your deductible.
 - 
      
        
      
      
Coinsurance is the percentage of the bill you are responsible for after your deductible has been met.
For example, if your plan covers 80% of the cost and your coinsurance is 20%, you would pay 20% of the allowed amount for covered services.
Coinsurance amounts vary by plan and service type.
 - 
      
        
      
      
Copays are due at the time of your visit.
Any balance due after insurance processes your claim will be billed to you.
Payments can be made online, by phone, or in person at the office.
 - 
      
        
      
      
In some cases, services are billed separately — for example:
Office visit and procedure may be distinct line items.
Lab tests or pathology (like biopsy analysis) may be billed directly by the outside laboratory, not our office.
If you’re unsure, contact our billing department and we’ll help you understand your statements.
 - 
      
        
      
      
If you have primary and secondary insurance, we’ll bill both.
The primary insurance pays first.
The secondary insurance may cover part or all of the remaining balance.
Please provide updated insurance information at each visit so claims can be filed correctly.
 - 
      
        
      
      
Confirm that your visit and provider are in-network with your insurance.
Check whether your deductible has been met for the year.
Ask our team to estimate any out-of-pocket costs before your appointment.
 - 
      
        
      
      
We offer self-pay options for patients without insurance.
Please ask our front desk for details — we’ll review estimated charges and discuss payment options before your visit.
 - 
      
        
      
      
Our billing team is here to help!
Phone Number:
Email Address:We encourage you to reach out if you need clarification on charges, insurance payments, or payment plans.